Review of Deluxe Town Diner in Watertown - such a downer

We tried to have dinner tonight at Deluxe Town Diner. It is an odd place in that it really is an old style diner in one of those diner shaped buildings, but the food is upscale. They have salads with goat cheese and polenta jalepeno fries as an appetizer (we were going to try those). They have a 2 page tea menu. Sadly the service was really slow and the menu wasn't as fuill featured as it appeared. The menu shows quite a nice number of vegetarian entrees and we both came in with our hearts already set on the tofu loaf with mashed potatoes and gravy.

The waitress finally came over after about 10 minutes after we sat down to get our drink order. We told her that we were ready to order and tried to order the tofu loaf. She told us that they were out of that (it was 5:30 in the afternoon, so it obviously wasn't because of the dinner rush) and that they were also out of the tofu burger. We ordered drinks (HP ordered coffee and I ordered a french herbal tea) and settled back in to stare at the menu some more.

After about another 10 minutes, the waitress brought our drinks and then walked away before we could order.

After another 5 minutes I managed to grab her to order. I ordered the Stir Fry Sesame Tofu with Spinach over quinoa. The waitress told me that they had no spinach and that they only had stir fry vegetables (their other stir fry option). I generally hate stir fry vegetables out at restaurants. It was really the spinach and tofu that was appealing to me. So now my 7 vegerarian choices had dwindled down to 3. I was pissed. They didn't even seem particularly concerned.

We left. We had been there 30 minutes and hadn't managed to order any food.

The waitress could have at least told me which other options I couldn't have the first time I tried to order. I really wonder if they EVER have tofu loaf.

I do plan to send them my comments. I would only go back if I could be satisfied that they ever have the tofu loaf and if I could believe that they were even remotely saddened by the bad experience I had at their restaurant.

Their email evidently did work and I got a response:

"sorry to hear about your visit to the diner, please tell which night and describe your waitress to me and I need to get to the bottom of this and I will answer you in the next day or so."